Physynex is the Data Fiduciary for personal data collected through this website, online forms, AI chat assistant, and related digital contact channels operated by us.

For privacy requests, consent withdrawal, correction, deletion, grievance support, nomination-related assistance, or questions about this notice, contact us at care@physynex.in or +91 92117 36580. We will review and respond within a reasonable time, subject to legal, clinical, safety, and operational obligations.

We may collect personal information that you choose to share with us through this website, including your name, email address, phone number, preferred enquiry subject, and any details you include in a message or appointment request.

If you use the AI chat assistant, we may collect the messages you send, the assistant's replies, session ID, device ID, page path, approximate technical identifiers such as IP address, timestamps, selected provider status, and related interaction metadata.

We may also collect limited technical information when you browse the site, such as device type, browser information, pages visited, and general interaction data used to understand website performance and improve the user experience.

We use the information you submit for the specific purposes of responding to enquiries, coordinating assessments, handling appointment or callback requests, providing support related to our services, maintaining safety and audit records, and improving the quality and reliability of our website communications.

AI chat interaction logs may be reviewed by authorised Physynex team members to understand enquiry quality, identify potential appointment requests, monitor safety boundaries, improve responses, and follow up only where a visitor has asked for help or shared contact details.

Where analytics tools are enabled, usage information may also be used to understand which pages are most helpful, how visitors navigate the site, and where improvements are needed.

The AI chat assistant is provided for general website support, service navigation, booking guidance, and educational physiotherapy information. It is not a doctor, clinician, emergency service, diagnosis tool, or substitute for direct assessment by a qualified healthcare professional.

Please avoid sharing unnecessary sensitive medical details, identity documents, financial information, passwords, or urgent emergency information through the AI chat. If you have severe or rapidly worsening symptoms, chest pain, breathing difficulty, major weakness, loss of bladder or bowel control, or another urgent concern, seek immediate in-person medical care.

To generate replies, chat messages may be processed by third-party AI service providers configured by Physynex. These providers may process message content and technical request data according to their own service terms and data processing practices.

If you submit the contact form, your information is processed through our website form workflow so our team can review and respond to your request. Please avoid sending unnecessary confidential or highly sensitive medical details through general website forms.

If you contact us by phone, email, WhatsApp, or social platforms, the information you share may also be processed by those communication providers under their own privacy practices in addition to ours.

This website may use analytics tools, including Google Analytics, to understand website traffic and user behaviour. These tools may collect data such as page views, referral sources, approximate location data, device information, and interaction events.

We use a cookie consent banner to let visitors accept or reject optional analytics and advertising cookies where applicable. Your choice is stored in a first-party essential preference cookie so the website can remember it for future visits.

Essential, functionality, and security cookies may still be used because they are needed to operate and protect the website.

If you reject optional cookies, analytics, advertising storage, ad personalisation, and related optional tracking signals are set to denied where supported by our configured Google consent settings.

Analytics data helps us measure performance and improve the site, but it is not used by us to sell your personal information.

We do not sell personal information. We may share information only where reasonably necessary to operate the website, manage enquiries, comply with legal obligations, or protect our rights, patients, users, or services.

This can include trusted service providers that support hosting, analytics, form handling, communication, AI response generation, chat log storage, email delivery, content storage, or other website operations, subject to appropriate safeguards where applicable.

Depending on the active configuration, these providers may include Cloudflare for hosting and security, Sanity for content or log storage, Formspree for form handling, Google Analytics or Google Tag Manager for analytics where consent is given, OpenAI or Google Gemini for AI response generation, and WhatsApp, email, or similar communication providers for support follow-up.

We keep personal information only for as long as reasonably necessary to handle your enquiry, maintain appointment or communication records, meet legal obligations, resolve disputes, protect safety, or support legitimate operational needs.

Website enquiry and booking form submissions are generally retained for up to 12 months after the last interaction, unless longer retention is needed for legal, accounting, dispute, safety, clinical continuity, or operational reasons.

AI chat logs are generally retained for up to 6 months for support review, safety monitoring, quality improvement, and lead follow-up where applicable, unless a conversation becomes part of an active enquiry, complaint, safety issue, or clinic support record.

Admin and security logs are generally retained for up to 6 months for account security, fraud prevention, abuse monitoring, and audit support. Cookie consent preferences may be stored for up to 180 days unless cleared earlier by the user. Analytics data is retained according to the configured analytics provider settings.

We take reasonable technical and organisational steps to protect information submitted through the site. However, no website, email system, or online transmission method can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take reasonable steps to assess the incident and notify affected users and the appropriate authority as required.

You may contact us to request access to, correction of, completion of, updating of, or deletion of personal information you have shared with us, subject to any legal, clinical, safety, or operational obligations that require retention.

Where we rely on consent to process your personal data, you may withdraw that consent by contacting us through the privacy contact details above. Withdrawal will not affect processing already completed before withdrawal, and it may limit our ability to respond to an enquiry, appointment request, callback request, or AI chat follow-up.

You may also contact us to raise a grievance about how your personal data has been handled or to request information about how to exercise any nomination or other rights available under applicable data protection law.

You can choose whether to accept or reject optional cookies through the cookie consent banner. The consent preference cookie is used only to remember that choice. You may also control or delete cookies through your browser settings, though some essential site features may not work properly if required cookies are blocked.

If you do not want information submitted online or processed by AI systems, you may choose not to use the AI chat and contact us directly by phone instead of using website forms or third-party messaging tools.

This website is intended for general users seeking physiotherapy information or appointment support. Children, or individuals with disabilities requiring guardianship, should not submit personal information through the website, AI chat, or forms without the involvement of a parent or lawful guardian.

If you are a parent or guardian and believe a child or dependent has submitted personal information through this website without appropriate involvement, please contact us so we can review the request.

Our website may include links to third-party services, including social media or messaging platforms. We are not responsible for the privacy practices, security, or content of third-party websites or applications.

We may update this Privacy Policy from time to time to reflect changes to our services, website features, technology providers, or legal requirements. The latest version published on this page will apply from the date it is posted.