We may collect personal information that you choose to share with us through this website, including your name, email address, phone number, preferred enquiry subject, and any details you include in a message or appointment request.

We may also collect limited technical information when you browse the site, such as device type, browser information, pages visited, and general interaction data used to understand website performance and improve the user experience.

We use the information you submit to respond to enquiries, coordinate assessments, provide support related to our services, and improve the quality and safety of our website and communications.

Where analytics tools are enabled, usage information may also be used to understand which pages are most helpful, how visitors navigate the site, and where improvements are needed.

If you submit the contact form, your information is processed through our website form workflow so our team can review and respond to your request. Please avoid sending unnecessary confidential or highly sensitive medical details through general website forms.

If you contact us by phone, email, WhatsApp, or social platforms, the information you share may also be processed by those communication providers under their own privacy practices in addition to ours.

This website may use analytics tools, including Google Analytics, to understand website traffic and user behaviour. These tools may collect data such as page views, referral sources, approximate location data, device information, and interaction events.

Analytics data helps us measure performance and improve the site, but it is not used by us to sell your personal information.

We do not sell personal information. We may share information only where reasonably necessary to operate the website, manage enquiries, comply with legal obligations, or protect our rights, patients, users, or services.

This can include trusted service providers that support hosting, analytics, form handling, communication, or other website operations, subject to appropriate safeguards where applicable.

We keep personal information only for as long as reasonably necessary to handle your enquiry, maintain records, meet legal obligations, or support legitimate business and operational needs.

We take reasonable technical and organisational steps to protect information submitted through the site. However, no website, email system, or online transmission method can be guaranteed to be completely secure.

You may contact us to request access to, correction of, or deletion of personal information you have shared with us, subject to any legal, clinical, or operational obligations that require retention.

If you do not want information submitted online, you may choose to contact us directly by phone instead of using website forms or third-party messaging tools.

Our website may include links to third-party services, including social media or messaging platforms. We are not responsible for the privacy practices, security, or content of third-party websites or applications.

We may update this Privacy Policy from time to time to reflect changes to our services, website features, technology providers, or legal requirements. The latest version published on this page will apply from the date it is posted.