By accessing or using the Physynex website, you agree to be bound by these Terms and Conditions and by any applicable laws and regulations. If you do not agree with these terms, please do not use the website.

These terms apply to general website use, contact and enquiry features, and content published through our public digital channels.

The information on this website is provided for general educational and informational purposes only. It is not a substitute for an in-person medical assessment, diagnosis, or treatment plan.

Treatment information, rehabilitation guidance, recovery expectations, and service descriptions are intended to help visitors understand our approach, but they should not be treated as personalised medical advice.

The AI chat assistant is an automated support feature designed to help with general Physynex service information, appointment guidance, clinic details, and educational physiotherapy topics.

AI responses may be incomplete, delayed, inaccurate, or unsuitable for your specific condition. You should not rely on the AI assistant for diagnosis, prescriptions, scan interpretation, emergency guidance, or a personalised treatment plan.

By using the AI chat assistant, you understand that your messages and the assistant's replies may be processed by third-party AI service providers and stored in our website systems for support review, safety monitoring, quality improvement, and enquiry follow-up purposes as described in our Privacy Policy.

This website, including the AI chat assistant, must not be used for emergencies or urgent medical situations. If you believe you are experiencing a medical emergency, worsening neurological symptoms, severe trauma, chest pain, breathing difficulty, or another urgent condition, seek immediate emergency or in-person medical care.

Submitting a contact form, using the AI chat assistant, sending a message, or contacting us through phone, email, WhatsApp, or social channels does not automatically create a clinician-patient relationship, confirm an appointment, or guarantee availability.

Appointments, assessments, and treatment recommendations remain subject to clinical suitability, scheduling availability, and direct confirmation by our team.

You agree to provide accurate, current, and complete information when submitting enquiries or requests through the website. You should not knowingly provide misleading, false, or incomplete information.

You should also avoid sending unnecessary confidential, highly sensitive, or urgent medical details through general website forms or the AI chat assistant.

Some website functions may rely on third-party services, including analytics, form handling, maps, messaging, or social platforms. Your use of those services may also be subject to their own terms, privacy notices, and operating policies.

Optional analytics and advertising cookies may be controlled through the website cookie consent banner where available. A first-party essential preference cookie may be used to remember your cookie choice, and essential, functionality, and security cookies may still be used to operate, secure, and maintain the website.

Service providers may include hosting, security, analytics, form handling, content storage, AI response generation, email delivery, and communication support providers. More detail is available in our Privacy Policy.

We may provide links to external websites or platforms for convenience, but we do not control and are not responsible for the content, availability, or practices of third-party services.

Unless otherwise stated, the design, branding, written content, graphics, layout, and other materials on this website are owned by or licensed to Physynex and are protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial reference only. You may not reproduce, republish, distribute, modify, or commercially exploit website content without prior written permission.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, scrape content in a harmful or abusive way, or use the site for unlawful, fraudulent, or abusive purposes.

While we aim to keep website information accurate and up to date, we do not guarantee that all content will always be complete, current, or free from errors or omissions.

To the maximum extent permitted by law, Physynex is not liable for any loss, damage, or reliance arising from use of this website, use of third-party links, interruptions in website availability, or use of general informational content without appropriate clinical assessment.

Your use of this website is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and protected through the site and related communication channels.

For privacy requests, consent withdrawal, correction, deletion, grievances, or questions about personal data handling, contact us using the details listed in the Privacy Policy.

We may update these Terms and Conditions at any time to reflect changes in services, website functionality, operational processes, or legal requirements. Continued use of the website after updates are posted constitutes acceptance of the revised terms.